Do you offer local delivery?
How long do your balloons last?
Air-filled décor like arches and garlands can last 1-2 weeks and sometimes up to a month if protected from direct sun, heat, humidity and sharp objects. If your event is outdoors where they are exposed to the elements, they’ll probably just be good for that day or so.
A standard helium balloon will last around 24 hours without any treatment. We use Hi-Float treatment on all our helium balloons to help them last up to ten times as long, but we cannot guarantee their float time beyond a day. If you need your balloons to last a certain amount of time, please let us know so we can make them as fresh and full as possible and give you care instructions.
Do you offer installation for your services?
Do you offer event tear down/strike?
What are your business hours?
Can you guarantee outdoor work?
Where can I find your Terms and Conditions?
You can check out our Terms and Conditions here. They aren’t just annoying legalese. There are some important instructions that help you with your order.
How far in advance should I book my balloon décor?
We recommend booking as far in advance as possible to make sure your delivery time slot is still available. It also helps us schedule the crew based on how busy the weeks are. That said, most clients tend to book with 2-5 weeks notice. We attempt to fit in any order within our power, even up to the last minute, but it sometimes isn’t possible. Orders within 3 days are subject to rush order charges on a sliding scale, as detailed in the Terms of Service.