Terms & Conditions

The Nature of Balloons

Balloons are an impermanent medium. While we use the best quality balloons and materials to make sure everything looks amazing at set-up, we cannot guarantee their performance after we have left. The main enemies of balloons are heat, direct sunlight, high winds, and sharp objects. We can offer suggestions on balloon placement to mitigate these factors, but the ultimate responsibility rests with the customer. Standard helium balloons float for up to 12 hours. We use a product called hi-float to treat our helium balloons. This can make helium balloons last up to 10 times longer. You must inform us if there is a requirement for how long they need to last. Our helium balloon bouquets are inflated at our studio and carefully transported to your event. Occasionally, one or more balloons may pop in transit. Since it is unfeasible to travel with extra helium tanks or drive back and forth for individual balloons, please accept our apologies if a small but manageable number of balloons pop during transit. If balloons larger than 16″ or custom vinyl printed balloons pop, we will replace them or refund the cost of that balloon. In the wake of COVID-19, there are shortages on some colors, brands, and sizes of balloons. If we are unable to match a color, we may need to substitute a similar color or adjust the placement of different sizes within the décor. If we need to remove a color or are not able to find a close substitute, we will ask the customer for their input before construction.

Orders and Payments

An event date is officially booked one of two ways:

1. An order has been submitted and paid for online. Both a confirmation email and a Google calendar invitation have been sent from our sales team.

2. Both a confirmation email with your detailed order information and a payment link email have been sent from our sales team. If you have not received an email with your detailed order AND an email with a payment link from QuickBooks, then your order has not been confirmed.

For balloon décor, the order must be paid 3 business days prior to the delivery date.

For entertainment services, the order can be paid the day of with notice.

Any orders made within 3 days of the event must call us prior to submitting an online order to check for availability and are subject to a Rush Order Fee.

We accept online credit card payments through our website via Square or through a payment link via QuickBooks.

We only accept checks from business accounts with a net 60 agreement on file. All checks must be sent within 60 days. We reserve the right to send any outstanding balance to collections.

Remit payment to:

Banzi Balloons

5145 East 65th St. Indianapolis, IN 46220

Rental/Reusable Materials

We offer materials and décor that are reusable such as our steel letters, hoops, or greenery. These items MUST be returned. See the “Teardown” section below for more details about our return processes.

Rush Order Fees

All orders must be solidified 3 days prior to the event. Any new orders submitted, including changes made to an existing order, within 3 days of the event are subject to the following Rush Order Fees:

● Orders/changes submitted 3 days before the event will be charged a 10% fee.

● Orders/changes submitted 2 days before the event will be charged a 15% fee.

● Orders/changes submitted 1 day before the event will be charged a 20% fee.

● Orders/changes submitted the same day as the event will be charged a 25% fee.

We reserve the right to turn down events that are booked with insufficient notice or charge a higher Rush Order Fee on exceptionally busy or inconvenient days.

Late Fees

All orders must be paid for in full 3 days prior to delivery unless other arrangements have been made in writing, in advance. Any orders without payment will incur a Late Fee. This fee is not an offer of late payment or credit.

● Late payments made within 30 days of scheduled delivery date will incur a 10% Late Fee

● Late payments made after 30 days of scheduled delivery date will incur a 20% Late Fee

We reserve the right to withhold your order from delivery if no payment is received. The customer will still be responsible for the payment for any canceled deliveries due to non-payment.

Cancellations

As events book, we order materials and schedule entertainers according to those events.

For this reason, cancellations for entertainment are non-refundable.

For balloon décor, we offer a refund, keeping 20% of the order’s cost for administrative fees, for orders cancelled prior to 10 days of event. Any order cancelled after that time is not eligible for a refund.

Delivery

We require a minimum of three hours for delivery and installation. We can deliver at any time during the agreed upon window of time. We create most of our designs at the studio and take only a portion of the delivery window to set them up. You may request that we call or text you on our way to the venue so you can meet us there. If your delivery window is less than three hours, there is an additional cost of $50 for most orders. This helps us schedule additional installers to handle the many deliveries on busy days. This charge is sometimes waived for smaller orders or slower days at the sole discretion of the sales team and must be arranged in advance.

If your delivery must be completed prior to 7AM or is scheduled after 10 PM, you may be charged an extra $50 to cover additional staffing costs.

During the delivery window, a representative for the order must be present at the venue. If we are not able to set up the décor at the allotted time due to an incorrect address, having no representative available at the delivery location, imprecise instructions, or an unsafe environment, we will charge an additional delivery fee or leave the balloon décor undelivered, in which case no refund will be given.

Pick-Up

If the order is to be picked up from our studio, a representative must be there at the agreed pick-up time. We work under strict time constraints and reserve the right to leave after 30 minutes, in which case no refund will be given.

Installation

We are masters of rigging balloon garlands and large-scale installations. We may use monofilament tied to existing structures, magnets, command hooks, or tape to secure our balloon décor. Our garlands specifically require attachment to something solid enough to hold it up such as a wall or one of our many rental frames. When the command hooks are removed properly (by pulling the tab in a downward motion) they do not mar surfaces or remove paint. We are not responsible for any damage from improper removal.

It is extremely difficult for us to hang décor on brick or porous stone surfaces. If impossible or impractical to rig in a certain location, we will let the customer know why and help them find an alternate location for their décor.

The customer is responsible for telling us in advance and providing any specialized equipment needed for installation. For example, any installation that is above 13ft will require a customer-provided lift or tall ladder.

Teardown

If the décor includes reusable materials, the materials MUST be returned to our studio within 5 days or have a scheduled teardown service. We require a minimum of three hours for teardown services. We can teardown anytime during the agreed upon window of time. If your teardown window is less than three hours, there is an additional cost of $50 for most orders. This helps us schedule additional crew members to handle the many teardowns on busy days. This charge is sometimes waived for smaller orders or slower days at the sole discretion of the sales team and must be arranged in advance. We ask that our materials are left in the same location they were placed. If they are going to be moved, please inform us of the new location during delivery.

If your teardown must be completed prior to 7AM or is scheduled after 10 PM, you may be charged an extra $50 to cover additional staffing costs.

We also require that our materials are in the same condition as when they were received. Damage to or loss of our materials will result in the customer being billed for repairs or replacement value of the materials.

Failure to return our materials will result in the customer being billed for the replacement value of the materials after 5 days if no teardown is scheduled.

Early/Late Delivery & Teardown Times

If a customer needs delivery or teardown services prior to 6 a.m. or later than 10 p.m., an additional $50 will be added to the service needed.

Entertainment

The cost of entertainment includes materials, travel within Indianapolis and nearby suburbs, parking, and of course the entertainment itself. Gratuity is not expected, but if the entertainer does a great job, feel free to tip after the event. We work with only the best local entertainers. A customer may be lucky enough to have Brian or Christina Getz as their entertainer(s), but if they are not available it will be one of our other amazing colleagues. All bookings are rain or shine. You must have a rain location available in case of inclement weather. Cancellations due to weather are non-refundable and must be paid for in full. If the event is outdoors, you must provide a shaded place to entertain. This is for the comfort of the guests and entertainer, as well as to keep the balloons from overheating and popping. If the event includes a DJ, please consider placing the entertainment as far away as possible. Our ability to joke around and engage the crowd while entertaining sets us apart as Indy’s premier balloon entertainers. If it’s too loud for the guests to hear us, they won’t have as much fun. We try to get a balloon to each guest and treat each guest with courtesy. When there are fewer guests, we will make larger designs; when there are more guests, we may make smaller, quicker designs or a surprise balloon for each guest to keep the line moving. When the allotted time is up, we may need to leave quickly for our next event. Any extra time is at the discretion of the performer. If the event location has changed without notice to and the acknowledgement of Banzi Balloons/Pretty

Funny Balloons, the supplied address is incorrect or insufficient, or the location is deemed unsafe, then entertainment will be canceled, and payment will still be due in full.

Liability and Insurance

We carry a $2M insurance policy. If your company requires a more than the standard Certificate there will be a $25 charge should you need us to name your organization as an additional insured.