FAQ

Do you offer local delivery?

No matter the size of your order, the delivery price is just $50 anywhere in Indianapolis including the nearby suburbs. This also includes on-site installation, so we’ll get your balloons set up in place, secured, and looking great before we leave.
If you’re located outside Indianapolis, it’s just $1.50 more per mile from our studio (4416 East 21st St, Indianapolis, IN 46218) so Anderson is about $88, Fort Wayne is about $215, etc. Total travel costs are automatically calculated by zip code at checkout.
If you’d prefer to save money, click “Pick up from studio” at checkout and you can schedule a time to get your décor at our studio. Of course, larger décor elements require some on-site assembly and a large enough vehicle to transport them, so you might just want to just have us deliver it.

How long do your balloons last?

Air-filled décor like arches and garlands can last 1-2 weeks and sometimes up to a month if protected from direct sun, heat, humidity and sharp objects. If your event is outdoors where they are exposed to the elements, they’ll probably just be good for that day or so.

A standard helium balloon will last around 24 hours without any treatment. We use Hi-Float treatment on all our helium balloons to help them last up to ten times as long, but we cannot guarantee their float time beyond a day. If you need your balloons to last a certain amount of time, please let us know so we can make them as fresh and full as possible and give you care instructions.

Do you offer installation for your services?
Installation is included with all of our deliveries. If you’re local and have an appropriately sized vehicle, you can arrange to pick up your order at our studio and install the balloons yourself.
Do you offer event tear down/strike?
We do offer event teardown and removal of our installations. Local teardown is normally around $75, depending on the date, time, and distance. If your order is over $750, it’s just 10% of the order total. If you’d like to save money, you can simply pop the balloons and return any reusable bases, poles or structure to our studio later in the week. The only rental item with required teardown service is our Shimmer Walls, which are fragile and take some skill to disassemble and pack up.
What are your business hours?

Our Studio (4416 East 21st St, Indianapolis, IN 46218) is open weekdays from 10am to 6pm. We are happy to show you around and help you decide on event décor or pick out a balloon bouquet to take home. One of our owners or a sales team member are usually around, but it’s always nice to call ahead to make sure we aren’t out grabbing lunch or delivering someone’s balloons. We are also available by appointment after hours or on the weekends.

Can you guarantee outdoor work?
While we believe our outdoor builds are second to no one, we unfortunately cannot guarantee the longevity of outdoor balloon decor. While we do our best to take the outdoors into account when we design and construct our builds, we ultimately cannot control the influence of the weather, wildlife, or any other outdoor elements on our builds. We use only the highest quality of supplies and extra thick latex balloons for all outdoor jobs to best endure unpredictable weather. If your event is outdoors, we recommend chatting with our talented sales team to help pick your designs. For instance, solid color balloons don’t fog over as fast as “jewel tones” and our Party Poles are a great tangle-free alternative to helium balloon bouquets on windy days.
Where can I find your Terms and Conditions?

You can check out our Terms and Conditions here. They aren’t just annoying legalese. There are some important instructions that help you with your order.

How far in advance should I book my balloon décor?

We recommend booking as far in advance as possible to make sure your delivery time slot is still available. It also helps us schedule the crew based on how busy the weeks are. That said, most clients tend to book with 2-5 weeks notice. We attempt to fit in any order within our power, even up to the last minute, but it sometimes isn’t possible. Orders within 3 days are subject to rush order charges on a sliding scale, as detailed in the Terms of Service.

What payment options are available?
We accept all major credit cards (Visa, MasterCard, Discover or American Express). We also accept cash and checks. We do require all event installations to be paid in full 24 hours before the event.
Is my credit card and account information secure?
Security is very important to us, and we take every precaution to protect our customers’ account information. We use the secure Ecwid e-commerce platform for all webstore orders and use secure, encrypted Intuit GoPayment to process invoice payments through Quickbooks. We never store your credit card information and unless you place an order in person, we never even see your card number.
Do you provide balloons for balloon releases?
The balloon industry as a whole has undergone a huge change in position over the last decade. We’ve studied and recognized the environmental impact of released balloons and balloon professionals no longer provide balloons for releases. While latex balloons are biodegradable, they take a while to degrade, particularly in water and nylon ribbons do not break down. In fact, foil balloons are conductive and cause power outages every year when they collide with power lines and short the circuit. For all of these reasons, Banzi Balloons does not sell helium balloons for balloon releases. We recommend clients wishing to honor a departed loved one find another way to remember them, like planting a tree or dedicating a gift.